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Privacy Policy

Last updated: January 2026

GO Carpet Cleaning LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, contact us, or use our services.

Information We Collect

We may collect the following types of information:

  • Contact Information: Name, phone number, email address, and service address when you book an appointment, submit a contact form, or communicate with us.
  • Service Information: Details about your carpet cleaning needs, property type, and any special requests or concerns you share with us.
  • Payment Information: Payment details are processed securely through our third-party booking and payment systems. We do not store your full credit card information on our servers.
  • Website Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and referring websites. This data is collected through Google Analytics.
  • Photos: We may take before and after photos of cleaning jobs for quality assurance purposes.

How We Use Your Information

We use the information we collect to:

  • Schedule and provide carpet cleaning services
  • Communicate with you about appointments, including confirmations, reminders, and follow-ups via phone, email, or text message
  • Respond to your inquiries and customer service requests
  • Send occasional promotional emails or text messages about our services (you can opt out at any time)
  • Improve our website and services
  • Process payments for services rendered

Text Message Communications

By providing your phone number and booking a service, you consent to receive text messages from us related to your appointment, including booking confirmations, reminders, and follow-up messages. We may also send occasional promotional messages.

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message or by contacting us directly.

Photo Usage

We occasionally take before and after photos of our cleaning work. These photos may be used on our website, social media, or marketing materials to showcase our services. Photos will not include any personally identifiable information such as faces or addresses without your explicit consent. If you prefer that we do not photograph your property, please let us know before your appointment.

Third-Party Services

We use the following third-party services that may collect or process your information:

  • Markate: Our booking and scheduling platform that processes appointment requests and payment information.
  • Google Analytics: Collects anonymous website usage data to help us understand how visitors use our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Google Fonts: Provides fonts for our website and may collect your IP address.

These third parties have their own privacy policies governing how they handle your data.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. You may request deletion of your information by contacting us.

Your Rights

You have the right to:

  • Request access to the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. Cookies are small files stored on your device. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: